Privacy Policy
Last updated: November 2026
Traffic Ticket Experts (operated by JLH Paralegal Professional Corporation, “we”, “us”) respects your privacy. This policy explains what personal information we collect through www.ticket-experts.ca, why we collect it, and how we protect it. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the rules of the Law Society of Ontario.
What we collect:
Contact details you give us: name, phone number, email address.
Information about your ticket or charge: offence, date, court, ticket number and any documents you send us.
Messages you send through our contact form, email, phone or intake form.
Basic website data: browser type, device, pages visited and approximate location, collected through cookies and analytics tools [Squarespace Analytics, Google Analytics].
We do not collect payment card details on this website.
How we use it:
To respond to your inquiry and provide you with the free consultation.
To assess your case and, if you hire us, to represent you.
To meet our legal and professional obligations, including conflict checks and record keeping.
To keep our website secure and improve how it works.
We do not sell your personal information.
Who we share it with:
We share information only as needed to provide our services: with courts, prosecutors and other parties in your mater (with your instructions), and with service providers who help us run the firm, such as our client intake and practice management software provider (Clio Grow and Clio Manage), website host (Squarespace), email and accounting providers. These providers may store data outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information when the law requires it.
Confidentiality:
Information you share with us about your case is treated as confidential in accordance with our professional duties. Submitting a form on this website does not create a paralegal-client relationship (see our Terms & Conditions).
How long we keep it:
We keep client files for 7 years after a matter closes, as required by Law Society rules and our insurer, then securely destroy them. Enquiries that do not become clients are also kept.
Security:
We use reasonable safeguards, such as password protection, encrypted connections and limited access, to protect your information. No method of transmission over the internet is completely secure, so please avoid sending sensitive details by unsecured email where you can.
Cookies and analytics:
Our website uses cookies to make the site work and to understand how visitors use it. You can block or delete cookies in your browser settings, though parts of the site may not work as well.
Your choices and rights:
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it (subject to legal and professional requirements). To make a request, contact us using the details below.
Contact us:
Traffic Ticket Experts / JLH Paralegal Professional Corporation
50 Essa Road, Barrie Ontario L4N 3K6
P: (705)726-3399
E: trafficticketexperts@rogers.com